Hana Card decided to install EzQ8.0 as a Call Center Exclusive Messenger building service!
In December 2014, Hana Card was in the leading position in domestic card companies due to the merger of Hana SK Card and Korea Exchange Card. Since the merger, the importance of the call center has increased due to the nature of the credit card companies. System sharing is required to quickly respond to complaints and announcements. In addition, it was necessary to introduce a high-quality solution to enhance the efficiency and satisfaction of the call center counselor.
Hana Card decided to adopt EzQ8.0 solution of EZNIX, which is strong in the financial sector. Features include functions such as text and emoticon conversations, sending group notes and retrieving unsent notes, monitoring status, checking access system status, and managing privilege levels for each user.
From the business of building this Call Center messenger system, we expect that Hana Card will be able to achieve customer satisfaction by improving the quality of customer management and the satisfaction of counselors.