Shinhan Investment uses the group's integrated messenger Goldwing. They have used functions such as making calls, displaying call status, and pop-up customer information through EzQ PAS products linked to existing CISCO exchanges.
This IPT reconstruction project introduced EzQ JPAS products in conjunction with the new CISCO CM 12.5 exchanger.
EzQ JPAS is a Java-based IP-PBX Agent Server (PAS) solution that supports connection between messenger and exchanger systems.
In addition, messenger call blocking function and recording status notification function were added through IVR and recording system to enhance user convenience.