The Social Insurance Information System was established to improve the quality of nation-wide civil affair services by the mutual connection of resources of each agency’s information system of the 4 Major Social Insurances : National Pension, Health Insurance, Employment Insurance, Worker’s Compensation Insurance.
This business process aims for the collaboration and achievement of various communication functions between the 4 major social insurances’ agency staff, including security for enhanced business efficiency, the introduction of a secured Unified Messenger function, response to the needs of advancing nation-wide telephone counseling service functions of the 4 Major Social Insurances, and improving counselling speed.
The main contents of this Business Construction are as follows.
1. The Construction United Messenger for the 4 Major Social Insurances.
-. The linkage of the window business systems of the 4 Major Social Insurance agencies and construction of PC-based United Messenger.
-. The implementation of a security-based messenger function for enhancing the communication functions between the staff of the 4 Major Social Insurances agencies.
2. 4 Major Social Insurances’ call center counseling program improvements
-. Reconfiguration and complementation of the counseling program screen ( to improve user convenience)
-. Adding a new business screen and improving knowledge management function ( operation of knowledge management contents )
-. Implementing a PC and Mobile-based (APP) chatting counseling service function, connecting with the 4 Major Social Insurances portal homepage (http://www.4insure.or.kr)
-. Acceptance of the Government security policies such as privacy laws.
The Social Insurance Information System was established to improve the quality of nation-wide civil affair services by the mutual connection of resources of each agency’s information system of the 4 Major Social Insurances : National Pension, Health Insurance, Employment Insurance, Worker’s Compensation Insurance.
This business process aims for the collaboration and achievement of various communication functions between the 4 major social insurances’ agency staff, including security for enhanced business efficiency, the introduction of a secured Unified Messenger function, response to the needs of advancing nation-wide telephone counseling service functions of the 4 Major Social Insurances, and improving counselling speed.
The main contents of this Business Construction are as follows.
1. The Construction United Messenger for the 4 Major Social Insurances.
-. The linkage of the window business systems of the 4 Major Social Insurance agencies and construction of PC-based United Messenger.
-. The implementation of a security-based messenger function for enhancing the communication functions between the staff of the 4 Major Social Insurances agencies.
2. 4 Major Social Insurances’ call center counseling program improvements
-. Reconfiguration and complementation of the counseling program screen ( to improve user convenience)
-. Adding a new business screen and improving knowledge management function ( operation of knowledge management contents )
-. Implementing a PC and Mobile-based (APP) chatting counseling service function, connecting with the 4 Major Social Insurances portal homepage (http://www.4insure.or.kr)
-. Acceptance of the Government security policies such as privacy laws.